Privacy Policy
Last updated: September 25, 2026
Wellendy LLC, a Wyoming limited liability company, 30 N Gould St Ste R, Sheridan, WY 82801, United States (“we”, “us”) respects your privacy. This policy explains how we collect, use and protect personal information when you use this website. It is written to meet applicable United States federal and state privacy laws (including the California Consumer Privacy Act as amended by the CPRA, where it applies), and, for visitors from those regions, the EU GDPR and the UK GDPR.
1. Who is responsible
Wellendy LLC is the controller of your personal information. Privacy questions and requests: Your Name, at [email protected].
2. What we collect and why
| Purpose | Information | Basis | Retention |
|---|---|---|---|
| Processing your order, delivering access, customer support | Name, email, billing address, order content, download history, consent timestamps, IP address | Necessary to perform the contract | As long as needed to provide the service |
| Accounting and tax obligations | Order and billing information | Legal obligation | 7 years after the transaction |
| Payment and fraud prevention | Payment information (handled by Stripe), device and IP data | Necessary to perform the contract; legitimate interest in preventing fraud | As required by Stripe and law |
| Your account, library, AI coach and progress tracking | Name, email, hashed password, focus and goals you enter, assessment answers and scores, plan progress, coach conversations, daily check-ins (mood, energy, sleep hours, water, short notes) | Necessary to provide the account features you request; your consent for the optional goals and check-ins | Until you delete your account (coach conversations can be cleared anytime) |
| Newsletter | Email address | Your express consent | Until you unsubscribe |
| Contact form and reviews | Name, email, message or review | Consent / legitimate interest | 3 years after last contact |
| Audience measurement (optional) | Pseudonymous browsing data | Your consent (off by default) | 13 months maximum |
Check-ins and goals you choose to enter in your account are wellness information. We use them only to show your progress and personalise your coach, never for advertising, and we never sell them. The AI coach runs on our own servers: your conversations are not shared with third parties. Please do not include detailed medical information in your goals, check-ins, coach messages, contact messages or reviews.
3. Who we share it with
- Stripe — payment processing and fraud prevention (Stripe privacy policy);
- Our hosting provider — hosting of the website and database;
- our email delivery provider — sending order confirmations and, if you subscribed, the newsletter;
- authorities, when required by law or to protect our rights.
These providers only process your information on our instructions and must protect it. We do not sell or “share” your personal information for cross-context behavioural advertising, and we have not done so in the past 12 months.
4. International transfers
We are based in the United States. If you visit from another country, your information is transferred to and processed in the United States and other countries where our providers operate, whose laws may differ from yours. For EU, UK and Swiss data, we rely on Standard Contractual Clauses or the Data Privacy Framework where applicable.
5. Newsletter and marketing emails
We only send our newsletter to people who have expressly opted in, using an unticked checkbox. Every newsletter identifies us, includes our postal address and a one-click unsubscribe link, as required by the U.S. CAN-SPAM Act and other applicable anti-spam laws. You can also unsubscribe at any time on our unsubscribe page or by emailing [email protected]. Transactional emails about your orders are not marketing.
6. Your rights
Depending on where you live, you may have the right to know what personal information we hold about you, to access, correct or delete it, to receive a portable copy, to withdraw your consent, to object to or restrict processing, and to opt out of sale, sharing or targeted advertising (we do none of these). Email [email protected] to make a request; we verify your identity and respond within 30 days (45 days where U.S. state law allows). You may use an authorized agent. We will never discriminate against you for exercising your rights. If you are not satisfied, you may complain to your state attorney general or your local data protection authority.
7. Security and incidents
We use HTTPS encryption, a PCI-certified payment provider, restricted administrator access and private, expiring download links. If a data breach affects your information, we will notify you and the relevant authorities as required by law.
8. Cookies
See our Cookie Policy. Tracking technologies are off by default.
9. Children
The Site is not directed at children under 16, and we do not knowingly collect their information. If you believe a child has given us personal information, contact us and we will delete it.
10. Changes
We may update this policy; the date of the latest version is shown on this page. Significant changes will be announced on the Site or by email.